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Getting Started

Install VTiger Extension

To install the extension, you will need to:

  1. Login to VTiger CRM
  2. Go to right “Gear Icon” in the upper corner
  3. Click “CRM Settings”
  4. Next click “Module Manager”
  5. Scroll all the way down and click “Import from file”
  6. Select the extension and hit next.
  7. Accept terms & conditions and proceed with the setup.

Once the installation is complete – you will be presented with the popup indicating that.

Click here for instructions with screenshots

 

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Create Corrensa Account

In order to use Corrensa plugin for Outlook/Gmail/Office 365 – you will be required to create a Corrensa account. To create an account:

  1.  Login to your VTiger
  2. Go to “CRM Settings” (upper right corner)
  3. Expand “Other Settings”
  4. Click on “Corrensa”

You will then have an option to create an account. Click the “Create Corrensa Account” and fill out all the details.

Click here for instructions with screenshots

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Configuration

Plugin Configuration

Plugin Configuration is an area where the fields, blocks & layouts are configured. Once you login to the extension and click to “Plugin Configuration” – you will see the list of modules available to be configured and by clicking on each – you will be able to add/remove/rename fields, create/remove blocks & much more. The documentation ‘how to’ do all of that is inside the extension .

Corrensa Settings

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User Management

This is the user list which has been synched with VTiger. You can control which users can access the Corrensa Toolbar by “Click to Deactivate” and “Click to Activate”.

If can’t find all the users on this list – please click “Update to Corrensa” and it will re-synch and update Corrensa with latest users.

Status

“Active” – User has access to Corrensa Toolbar.

“Inactive” – User does not have access to Corrensa Toolbar

Actions

If you “Click to Deactivate” – it will set the user to “Inactive” and the user will no longer be able to access the toolbar.
If you “Click to Activate” – it will set the user to “Active”and send an email with instructions on how to download & install Outlook/Gmail/Office 365 Plugin.

Instructions

By clicking “Send via Email” you will trigger an email to the user with with instructions on how to download & install Outlook/Gmail/Office 365 Plugin.

Corrensa User Management

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Update to Corrensa

You have an option to push changes from the configuration to Corrensa toolbar manually. The way it works is – the configuration is stored on corrensa servers and you need to push that to toolbar. In 99% of the cases – all the changes are synched automatically to the toolbar and you will likely not going to need to use this.

The only reason you would use it if:

  1. You added new fields in VTiger and can find them in “Plugin Configuration”
  2. You added new picklist values and you can not see them in Outlook/Gmail/Office 365 Plugin
  3. You created new users in VTiger and don’t see them in “User Management”

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Disconnect

Disconnect button will disconnect Corrensa toolbar from your VTiger instance. Once you do that, you will no longer be able to login to the toolbar in Outlook/Gmail/Office 365. Also, when you disconnect – it clears all the configuration(if any) you did in the “Plugin Configuration” section.

Again, the “Disconnect” button is used to disconnect account from VTiger. Possible reasons might be:

  • Switching VTiger to another Corrensa Account
  • Reinstalling/Refreshing Corrensa Configuration
  • Removing/Disabling Corrensa Extension

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Payment & License Management

Sign Up

Signing up with Corrensa is quick and easy! First, you need to go to your Corrensa configuration area

  • Open your VTiger
  • Then CRM Settings(upper right corner) > Other Settings > Corrensa

corrensaccess

 

 

  • Next, click on the “Account & User Management
  • You will then see a button “CLICK HERE TO SIGN UP

 

 

Once you click the button, the window will open up where your payment/billing information has to be put in. Few things to keep in mind:

  • Active Users” is automatically prefilled with the number of active VTiger users.
    • NOTE: You can change the quantity, it is NOT required to purchase licenses for all users. If you have total of 10 users and only 5 of them will be using Corrensa – simply change the quantity to 5.
  • Payment Methods: We accept Credit Cards and PayPal. You will see an option to select credit card or paypal on the “Billing Information” block. If you can’t find it – please click here for a screenshot.

 

 

Once you put in billing information and the payment is successful – you will then be redirected to a another page and you will be required to refresh your VTiger page/browser window.

Finally, the “Active Licenses” will update and indicate how how many used/active licenses are available.

NOTE: As you sign up – all users will be set to Inactive and you will need to distribute the licenses manually. You will have to click “Click to Active” button to attach Corrensa license to each user. At any time you can deactive the user and attach the license to another user.

 

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Add/Remove Licenses

At any time you can add or remove licenses from your subscription. To do so, you need to go to your Corrensa configuration area

  1. CRM Settings(upper right corner) > Other Settings > Corrensa
  2. Next, click on the “Account & User Management
  3. You will then see a button Payment & Licenses Management

Once you click the button, a new page will open up where you will be able to add/remove users.

 

 corrensa-add-remove-users-11

 

Next, click “Configure” and you will be able to change the quantity of active licenses.

 

corrensa-add-remove-users-3

 

Next, enter increase or decrease the “Active Users” by entering new quantity and hit “Preview” to view & confirm the updated charges.

 

 

Finally, preview the changes and hit “Save Changes“. The changes will be saved and the prorated amount will be charged on the next billing cycle.

 

corrensa-add-remove-users-4

 

Once the change is made, you will then have to go back to your VTiger, click Refresh and “Active licenses” count will update.  You will then be able to distribute your licenses by clicking “Click to Active“.

 

corrensa-add-remove-users-5

 

If you purchased additional licenses, you will then be able to use “Click to Active” and distribute new licenses.

If you downgraded your licenses – some of your users will be set to Inactive to accommodate license limit.

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Download Invoice/Statement

In order to download the invoice/statement – you need to go to your Corrensa configuration area:

  1. CRM Settings(upper right corner) > Other Settings > Corrensa
  2. Next, click on the “Account & User Management
  3. You will then see a button Payment & Licenses Management

Once you click the button, a new page will open up.

 

 corrensa-add-remove-users-11

 

Next, click “Statements” and you will be able to see the history and download invoices as a PDFs.

 

corrensa-statements

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Outlook/Gmail Plugin

Support/Troubleshooting

Contact Us

We can be contacted via email, chat or phone. Our usual response time is 24-48 hours and we respond to every question, so please contact us as needed.

Email: help@vtexperts.com

Phone: +1 (818) 495-5557

Chat:   livechat

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Enable/Disable Support

If you are having an issue with our plugin, in order to troubleshoot we will likely need to access your VTiger instance. The easiest way to do so – is for you to enable support.

If you click “Enable/Disable Support” button – a VTiger user ‘corrensaap’ will get automatically created and sent to our support staff. This will allow us our support technician to access and troubleshoot your issue/VTiger. At anytime, you can click to disable and the access will be revoked.

 

corrensa-support-button

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“Errors” Button

“Errors” button is to show if any requirements have been missed. If you are having any issues with the plugin, e.g documents are not attaching or can’t save/view record via plugin – please make sure all of the errors have been fixed or contact us. It is possible that the issue might not related to errors shown.

 

corrensa-errors

 

Here are the articles to help you with each requirement.

For any questions – feel free to contact us, we will provide support at no charge.

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Authentication Failed

You may run into the “Authentication Failed” message when trying to log into Corrensa toolbar on Outlook, Gmail or Office 365. The possible issues are:

  • Authentication Failed: Invalid VTiger Username or Password
  • Authentication Failed: URL is unavailable
  • Authentication Failed: User is not found
  • Authentication Failed: User is not activated

We have separate article describing possible causes and solutions.

Link: https://www.corrensa.com/authentication-failed-troubleshooting/

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Fatal error: curl_init

Corrensa requires php_curl installed/enabled on your server. If php_curl is not enabled – you will get the error below before you even get to sign up or login.

Fatal error: Call to undefined function curl_init() in

It’s a very common php extension and is fairly easy to install/enable(usually takes 1-2 minutes).

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Error Codes

During the initial login/sync – you might get an error message below. Please contact us for more information.

  • 1001 – B_SERVER_ERROR_CODE
  • 1002 – DB_QUERY_ERROR
  • 2001 – AUTH_FAILED
  • 2002 – INVALID_SEARCH_PARAMS
  • 2003 – INVALID_CREATE_PARAMS
  • 2004 – UNDEFINED_ERROR
  • 2005 – NOT_FOUND
  • 2005 – SUMMARY_NOT_FOUND
  • 2007 – THERE_IS_NO_LINKED
  • 2008 – USER_IS_NOT_ACTIVATED
  • 2009 – NOT_INSTALL_CORRENSA
  • 2010 – CANNOT_CONNECT_VTIGER

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Contact Us

If you have any questions feel free to contact us!