The error message will say “Authentication Failed: URL is unavailable“. For more details and instructions on how to install VTiger adapter/extension please click the link below.
If you are reading this article that it is very likely that you are having issues logging into Corrensa plugin on Outlook/Gmail or Office 365.
There are few things that would be causing this:
The error is self explanatory, please make sure that your VTiger username & password is correct.
This message indicates that the user you are trying to login does not exist in Corrensa database. Most likely you created the user after you installed Corrensa extension(in VTiger). Please check here for instructions on how to sync VTiger user database with Corrensa
This message indicates that the user has not been authorized to login to Corrensa. Please click here for more information on user management.
If you are still not able to login to Corrensa – please shoot us an email at [email protected] and will take a look at it.