Support/Troubleshooting

In order to use Corrensa – your VTiger server has to have access to the internet. If the server is behind the firewall – you could add a rule and allow incoming traffic from Corrensa servers.

If you have any questions or can’t get it to connect – please contact us, we’ll assist!

August 31, 2016

Internal Network/Firewall

In order to use Corrensa – your VTiger server has to have access to the internet. If the server is behind the firewall – you could add a rule and allow incoming traffic from Corrensa servers. Details: https://www.corrensa.com/how-to-setup-corrensa-on-local-network-and-configure-firewall/ If you have any questions or can’t get it to connect – please contact us, we’ll assist!
August 27, 2016

Authentication Failed

You may run into the “Authentication Failed” message when trying to log into Corrensa toolbar on Outlook, Gmail or Office 365. The possible issues are: Authentication Failed: Invalid VTiger Username or Password Authentication Failed: URL is unavailable Authentication Failed: User is not found Authentication Failed: User is not activated We have separate article describing possible causes and solutions. Link: https://www.corrensa.com/authentication-failed-troubleshooting/
September 25, 2016

Fatal error: curl_init

Corrensa requires php_curl installed/enabled on your server. If php_curl is not enabled – you will get the error below before you even get to sign up or login. Fatal error: Call to undefined function curl_init() in It’s a very common php extension and is fairly easy to install/enable(usually takes 1-2 minutes).
August 27, 2016

Error Codes

During the initial login/sync – you might get an error message below. Please contact us for more information. 1001 – B_SERVER_ERROR_CODE 1002 – DB_QUERY_ERROR 2001 – AUTH_FAILED 2002 – INVALID_SEARCH_PARAMS 2003 – INVALID_CREATE_PARAMS 2004 – UNDEFINED_ERROR 2005 – NOT_FOUND 2005 – SUMMARY_NOT_FOUND 2007 – THERE_IS_NO_LINKED 2008 – USER_IS_NOT_ACTIVATED 2009 – NOT_INSTALL_CORRENSA 2010 – CANNOT_CONNECT_VTIGER