If you are an Outlook user – you might have ran into an issue where your Corrensa plugin is disappearing and gets disabled by Outlook. It’s a common issue related to addons which connect to an external database, in this case your vtigercrm, and can take more than few seconds to login/query the database and parse the response.
We believe we have found the problem and fixed it on 03/31/2017. If you haven’t enabled the addon yet – please follow the instructions below and it should start working properly again. Once the addon is enabled – you don’t need to apply any updates – we have applied necessary updates on the corrensa server side.
For any questions or if you experience the same issue again – please contact us.
Here are the steps to enable a disabled plugin on Outlook 2013/2016:
On your computer, navigate to folder:
*YOUR_USERNAME is your windows login/username.
*Note, “AppData” is hidden folder in most systems, so in order to access it – you will need to click at the address bar above and start typing e.g \App….
Once are navigate to cache folder – you will then need to delete all the cache files.
If you followed the steps correctly – Corrensa VTiger addon should appear in your outlook.